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Refund and Returns Policy
At Xtreme Sportswear, we are committed to providing our customers with high-quality sportswear. However, we understand that there may be instances where you may need to request a refund or return. Please review our refund and returns policy below:
Refund Policy:
If you receive a parcel containing unopened sportswear items that are broken or damaged. Please notify us immediately by contacting our customer service team within 24 hours of receiving the parcel.
To process your refund, we may request that you provide us with a video recording of opening the parcel. Clearly showing the broken or damaged items. This video will help us verify the condition of the items and expedite the refund process.
Upon verification of the broken or damaged items through the video recording. We will issue a refund for the purchase price of the items. Including any applicable shipping charges, to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed.
Returns Policy:
If you receive sportswear items that are visibly broken or damaged upon opening. Please contact our customer service team immediately to initiate a return process.
We may request that you provide us with a video recording of the broken or damaged items to help us verify the condition of the items.
Upon verification of the broken or damaged items through the video recording, we will provide you with instructions for returning the items to us.
Once we receive the returned items and verify their condition, we will issue a refund for the purchase price of the items, including any applicable shipping charges, to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed.
Please note:
- Refunds will only be processed for items that are broken or damaged during shipping or handling and can be verified through video recording.
- Items that are damaged or broken due to customer misuse, negligence, or mishandling will not be eligible for refunds.
- Refunds and returns are only applicable to items purchased from Xtreme Sportswear website.
- We reserve the right to refuse refunds or returns if the requested video recording or other evidence of the condition of the items is not provided.
If you have any questions or concerns regarding our refund and returns policy, please contact our customer service team at [insert contact information]. We will be happy to assist you in resolving any issues you may have.
